Refund policy

Returns and refunds

Eligible unworn and unused items may be returned within 30 days of delivery. To request a return, email info@lumaverity.com with your order details before sending anything back. If your return is approved, we’ll provide the return instructions and address. Items sent back without first requesting a return may not be accepted.

Customers are responsible for return shipping. Original shipping charges are nonrefundable.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us within 30 days of delivery at info@lumaverity.com with your order details and a photo of the issue. We’ll review it and make it right.

Refunds

We’ll let you know after we receive and inspect an approved return whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since we approved your refund, contact us at info@lumaverity.com.

Nothing in this policy limits rights you may have under applicable consumer protection law.